Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," "our," or "the Company") collects, uses, stores, shares, and protects information obtained from visitors and customers who access or use our website located at wingsnob-hotchicken.top (the "Site") and any related services, features, or content we offer (collectively, the "Services"). This Policy is designed to help you understand your privacy rights and our obligations under applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Site or Services.

We encourage you to read this document carefully and contact us with any questions or concerns at [email protected].

1. About Wing Snob

Wing Snob is a food service business operating in the United States. We are committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our brand. Our mission is to deliver exceptional food experiences while maintaining the highest standards of data privacy and security.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Wing Snob through the following channels:

• Our website at wingsnob-hotchicken.top
• Online food ordering systems and checkout processes
• Email communications, newsletters, and promotional campaigns
• Customer service and support interactions
• Social media pages, profiles, and direct messaging
• Loyalty programs, contests, sweepstakes, or promotional events
• Any other interaction you have with Wing Snob as a customer or website visitor

This Policy does not apply to third-party websites, platforms, or services that may be linked from our Site. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their practices.

3. Information We Collect

We collect several categories of information depending on how you interact with us. The types of information we collect are described below.

3.1 Personal Information You Provide Directly

When you interact with Wing Snob voluntarily — for example, by placing an order, creating an account, or contacting us — you may provide us with personal information, including but not limited to:

• Identity Information: First name, last name, username, or similar identifiers
• Contact Information: Email address, phone number, billing address, and delivery address
• Payment Information: Credit card numbers, debit card details, billing information, and other payment data (processed securely through third-party payment processors)
• Account Credentials: Passwords, security questions, or authentication tokens used to access your account
• Order History: Details of food orders, preferences, special requests, and purchase history
• Communications: Messages, feedback, complaints, or inquiries you send to us via email, live chat, or other channels
• Marketing Preferences: Your preferences regarding receiving communications and promotional materials from us

3.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Log Data: Internet Protocol (IP) address, browser type, pages visited, time and date of your visit, time spent on pages, referring URLs, and other diagnostic data
• Usage Data: Clickstream data, navigation paths, search queries on our Site, menu items viewed, and features used
• Location Data: General geographic location derived from your IP address; precise location data (only if you explicitly grant permission)
• Cookie Data: Information stored in cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for more details)

3.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you interact with our social media accounts or use social login features, we may receive profile information from platforms such as Facebook, Instagram, or Google
• Analytics Providers: Third-party analytics services (e.g., Google Analytics) that help us understand website traffic and user behavior
• Delivery Partners: Third-party delivery platforms or services that process orders on our behalf
• Payment Processors: Information about transaction outcomes and payment verification from our payment service providers
• Review Platforms: Public reviews or ratings you submit on platforms such as Yelp or Google Reviews

3.4 Sensitive Personal Information

In limited circumstances, we may collect certain categories of sensitive personal information, such as dietary restrictions or food allergy information you voluntarily provide to customize your food orders. We use this information solely to fulfill your order and do not sell or use this information for any other purpose without your explicit consent.

4. How We Use Your Information

Wing Snob uses the information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed through our Site or Services
• Managing your account and maintaining accurate order records
• Facilitating delivery arrangements and coordinating with third-party delivery partners
• Processing payments and verifying billing information
• Sending transactional notifications, order confirmations, and delivery updates
• Responding to your customer service inquiries, complaints, and feedback

4.2 Business Operations and Improvement

• Analyzing usage patterns and customer behavior to improve our menu offerings and website functionality
• Conducting internal audits, quality assurance, and operational analysis
• Developing new products, services, and features based on customer preferences
• Troubleshooting technical issues and maintaining the security of our Site

4.3 Marketing and Communications

• Sending promotional emails, newsletters, special offers, and discount codes (with your consent where required by law)
• Personalizing your experience by tailoring content, recommendations, and advertisements to your preferences and order history
• Running loyalty programs, contests, sweepstakes, and promotional campaigns
• Displaying targeted advertisements on our Site and third-party platforms (subject to your opt-out rights)

4.4 Legal and Compliance Obligations

• Complying with applicable federal and state laws, including tax obligations and food safety regulations
• Responding to lawful requests from government authorities, courts, or law enforcement agencies
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public
• Preventing fraud, unauthorized access, and other illegal activities

4.5 Analytics and Research

• Using aggregated and anonymized data to understand market trends, improve our services, and generate business insights
• Conducting surveys and customer satisfaction research (participation is voluntary)

5. Legal Basis for Processing (U.S. Privacy Law Compliance)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and consistent with the FTC Act's consumer protection framework, our processing of your personal information is based on one or more of the following lawful grounds:

• Contract Performance: Processing necessary to fulfill orders, manage accounts, and deliver services you have requested
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our Site
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Consent: Where required, processing based on your freely given, specific, informed, and unambiguous consent (e.g., for marketing communications or the use of non-essential cookies)

6. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We share personal information with trusted third-party companies and individuals who assist us in operating our business and delivering our Services. These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and other payment transactions on our behalf
• Delivery Platforms: Third-party food delivery services that fulfill delivery orders
• Cloud Hosting and IT Services: Providers that host our website, databases, and technical infrastructure
• Email and Marketing Platforms: Services used to send transactional and promotional emails
• Analytics Providers: Companies such as Google Analytics that help us analyze website traffic and user behavior
• Customer Support Tools: Platforms used to manage and respond to customer inquiries

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including but not limited to courts, law enforcement agencies, and government regulators. Such disclosures may be made to:

• Comply with a legal obligation, subpoena, or court order
• Protect the rights, property, or safety of Wing Snob, our customers, or others
• Investigate, prevent, or take action against suspected illegal activities, fraud, or violations of our Terms of Service

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transfer involving Wing Snob, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site prior to your personal information being transferred and becoming subject to a different privacy policy.

6.4 With Your Consent

We may share your personal information with other third parties with your explicit consent. You have the right to withdraw your consent at any time, and doing so will not affect the lawfulness of any processing that occurred prior to withdrawal.

6.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties for research, analytics, or business purposes. This type of data cannot reasonably be used to identify you and is not subject to the restrictions in this Privacy Policy.

7. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content and advertisements.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Site, including enabling you to log in, add items to your cart, and complete purchases. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Site, which pages are most visited, and where errors occur. This data is used to improve Site performance.
• Functional Cookies: Allow us to remember your preferences (such as language, location, and saved orders) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your browsing behavior and interests. These may be set by third-party advertising networks.

7.2 Managing Your Cookie Preferences

You may control your cookie preferences through your browser settings or through any cookie consent tool available on our Site. Please note that disabling certain cookies may affect the functionality and performance of our Site. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website.

7.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Our Site does not currently respond to DNT signals, but we honor opt-out requests submitted through our cookie management tools and the opt-out mechanisms described in Section 9 of this Policy.

8. Data Security

Wing Snob takes the security of your personal information seriously and implements a range of technical, administrative, and physical measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors and is never stored on our servers
• Regular Security Audits: We conduct periodic reviews of our security practices, systems, and infrastructure
• Employee Training: Our team members receive regular training on data privacy and security best practices
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in accordance with applicable law in the event of a security incident

8.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. You are also responsible for maintaining the confidentiality of any passwords or account credentials associated with your Wing Snob account.

9. Your Privacy Rights

Depending on your location within the United States — particularly if you are a California resident — you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with the CCPA/CPRA and applicable federal law.

9.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which we use that information, the categories of third parties with whom we share it, and the sources from which we collected it.

9.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, subject to certain exceptions.

9.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where we are required to retain data to comply with legal obligations or to complete a transaction you requested).

9.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. Although Wing Snob does not sell personal information for monetary consideration, we may share certain data with advertising partners in ways that may constitute "sharing" under California law. You may exercise this right by contacting us at [email protected].

9.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit the use and disclosure of sensitive personal information to what is necessary to perform the services you requested.

9.6 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

9.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you a different level of service because you exercised your privacy rights.

9.8 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: wingsnob-hotchicken.top

We will respond to verified requests within 45 days of receipt. In some cases, we may need to extend this period by an additional 45 days, in which case we will notify you in advance. We may need to verify your identity before processing your request to protect your privacy and prevent unauthorized access.

9.9 Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. To do so, you must provide written permission to your authorized agent and verify your identity directly with us. We reserve the right to deny requests from agents who cannot provide sufficient proof of authorization.

10. Marketing Communications and Opt-Out

If you have signed up to receive promotional emails, newsletters, or other marketing communications from Wing Snob, you may opt out at any time by:

• Clicking the "Unsubscribe" link included in any marketing email we send
• Contacting us directly at [email protected] with the subject line "Unsubscribe"

Please note that even after opting out of marketing communications, you will continue to receive transactional and service-related emails necessary to complete your orders or manage your account (e.g., order confirmations, delivery updates, and account security notifications).

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

Once your personal information is no longer needed for its original purpose and there is no legal basis for retaining it, we will securely delete, anonymize, or destroy the data using appropriate methods.

12. Children's Privacy

Our Site and Services are intended for use by individuals who are 18 years of age or older. Wing Snob does not knowingly collect, solicit, or maintain personal information from children under the age of 13, and we do not target our services to children.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete such information from our records. If you believe that we may have collected information from a minor without appropriate consent, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Parents or legal guardians who believe their child has provided personal information to us without consent should contact us using the information provided in Section 15 of this Policy.

13. International Data Transfers

Wing Snob is based in the United States and primarily collects and processes personal information within the United States. However, we may use third-party service providers that operate in other countries, which may involve the transfer of your personal information to countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable privacy laws and that your data remains protected to a standard equivalent to that provided in the United States. These steps may include:

• Using service providers that have implemented recognized data protection frameworks
• Including data protection clauses in our contracts with international service providers
• Verifying that recipient countries or organizations provide adequate levels of data protection

By using our Site or Services from outside the United States, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.

14. Filing a Complaint with a Data Protection Authority

If you believe that Wing Snob has violated your privacy rights or has not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those related to privacy and data security.
  Website: www.ftc.gov/complaint
  Phone: 1-877-382-4357
• California Privacy Protection Agency (CPPA) — for California Residents: The CPPA is responsible for enforcing the CCPA/CPRA.
  Website: cppa.ca.gov
• State Attorney General: Residents of various states may file complaints with their state's Attorney General office regarding data privacy concerns.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we may have the opportunity to resolve your concern. Please use the contact information provided in Section 15 below.

15. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us using the information below:

We are committed to responding to all privacy-related inquiries in a timely and transparent manner. When submitting a request, please include sufficient detail to help us identify you and understand the nature of your request. We will endeavor to respond within 45 days of receiving your inquiry.

16. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Wing Snob. This Privacy Policy does not apply to any third-party sites or services. We are not responsible for the privacy practices or content of such third parties. We strongly encourage you to review the privacy policies of any third-party website or service before providing them with your personal information.

Examples of third-party services that may be integrated with or linked from our Site include:

• Social media platforms (e.g., Facebook, Instagram, TikTok)
• Online mapping and navigation services (e.g., Google Maps)
• Third-party food delivery platforms
• Online payment gateways
• Review and rating platforms

17. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time. When we make significant changes to this Policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Posting a prominent notice on our website
• Sending an email notification to customers who have provided their email address (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site or Services after we post any modifications to this Privacy Policy constitutes your acknowledgment and acceptance of the updated Policy.

If you do not agree with any changes to this Policy, you should stop using our Site and Services and, if applicable, close your account and request the deletion of your personal information as described in Section 9 of this Policy.

18. California-Specific Privacy Disclosures

In addition to the rights described in Section 9, California residents are entitled to the following disclosures under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

18.1 Categories of Personal Information Collected

In the past 12 months, Wing Snob has collected the following categories of personal information as defined by California law:

• Identifiers (e.g., name, email address, phone number, IP address)
• Commercial information (e.g., purchase history, ordering preferences)
• Internet or other electronic network activity information (e.g., browsing history on our Site)
• Geolocation data (general location derived from IP address)
• Inferences drawn from the above to create a consumer profile reflecting preferences and behavior

18.2 Business Purposes for Collection

The personal information listed above is collected and used for the business purposes described in Section 4 of this Privacy Policy, including service delivery, analytics, marketing, and legal compliance.

18.3 "Shine the Light" Disclosure

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about the disclosure of personal information to third parties for their direct marketing purposes. Wing Snob does not disclose personal information to third parties for their own direct marketing purposes. If you have questions about this, please contact us at [email protected].

19. Entire Agreement

This Privacy Policy, together with our Terms of Service and Cookie Policy (where applicable), constitutes the entire agreement between you and Wing Snob with respect to the subject matter herein and supersedes all prior discussions, understandings, and agreements relating to your privacy and our data practices.